Customer Support Specialist
Lviv Full-time ZR_1312_JOBProject overview
We are Group107, and we are looking for a Customer Support Specialist for our product Accessible Docs – a service that helps make digital documents accessible to everyone. If you are passionate about customer support, eager to grow into a leadership role, and want to be part of a project with a social mission, we would love to have you on our team! Potentially taking on a leadership role within the support team in a few months.
Requirements
- At least 2 years of experience in customer support
- Strong command of English (B2+)
- Experience handling financial matters (payments, invoicing, refunds, etc.)
- Responsibility, customer orientation, and problem-solving skills
- Willingness to grow and take on more responsibility
Responsibilities
-Handling customer inquiries via email, chat, and other communication channels
-Assisting users with technical and financial issues related to the service
-Analyzing recurring inquiries and suggesting improvements in support processes
-Collaborating with other teams (technical support, finance, product team)
-Working on Saturdays (schedule to be agreed upon)
We offer
- 20 vacation days (workdays)
- 7 sick days
- Personalized career growth
- Internal English classes
- Education reimbursement
- Corporate events and team buildings
- Equipment provided
Sharing Impressions
I like the company that we all work as a united and well-coordinated team. The company provides great opportunities for development and career.
Hey! My name is Dmytro, I have been working as a motion designer at Group 107 for over a year. Here I like the fact that I have the freedom to be creative and really cool projects.
Hi, my name is Anastasia and I am a Scrum-master in Group 107. In 2020, Group 107 came into my life and became my place of strength and development.
Hello, I am Sam. I have been working at Group 107 as a digital campaign specialist for 2 years and it is the best position ever!
My name is Nazar and I am a React developer Group 107. I have been working here for over a year. The company has very interesting and cool projects, mega-positive people.
I like that company cares about me as a person and about my personal growth. I like being appreciated and listened to. Everytime I feel being motivated and inspired at work.
I have been working at Group 107 for more than 2 years. Most of all I like the friendly atmosphere in the office and the team spirit – it is priceless.
It is my best decision ever! I like that company combines dynamic business approach with top-notch technologies and very strong people-oriented values.
When I came to work, there were only about 20 of us, at the moment there are 100+ of us, and the feeling of support and friendship remains the same as in a small team.
What I like most is the family atmosphere, interesting projects, flexible management and the opportunity to develop my professional skills every day.
From the beginning, I felt like I’m in a big family where everybody supports each other and ready to help at any time. Group 107 gives great opportunities to develop your skills.
